1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Torah Action Life a company registered in England and Wales. Our company registration number is 07771068 and our registered office is at Gates Freedman & Co, 2nd Floor Sutherland House 70-78 West Hendon Broadway, London, NW9 7BR.
2.2 How to contact us. You can contact us by telephoning our customer service team at 07792960986 or by writing to us at firstname.lastname@example.org.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. HOW WE MAY USE YOUR PERSONAL INFORMATION
3.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
3.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
4.1 We sell tickets and associated products and/or services ourselves and on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets and/or associated products or services to sell to you as our “Event Manager”.
4.2 We sell tickets as and when allocated by Event Managers. The quantity of tickets made available for sale by us vary on an event by event basis. Tickets are generally sold through several distribution points, including online, in person and via call centres. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event.
4.3 For some events, tickets may be sold as part of a “Package” (where a ticket for an event is sold together with concessions, merchandise or other valuable benefits such as exclusive seating arrangements, accommodation, transport, dining or merchandise as an inclusive package at an inclusive price) or with an “Upsell” (where, in addition and separately to a ticket, a customer is given an opportunity to purchase car parking, merchandise, travel, etc).
4.4 In these Terms and Conditions of Sale, we refer to any products and/or services offered for sale by us (such as tickets, Packages and Upsells) as “Items”.
4.5 To purchase Item(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.
5.1 Any purchase of an Item from us is subject to: (i) these Terms and Conditions of Sale; (ii) any special terms and conditions which may be displayed on our website; and (iii) the terms and conditions of the Event Manager(s) and/or event, which can be found on their respective websites. Venue terms and conditions may also be available at the venue box office.
5.2 Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item, save that, if you have purchased any product as an Upsell, your contract for the purchase of such product will end 14 days after the date of delivery of the product to you. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
5.3 We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
6. PRICES AND FEES
6.1 Purchases from us may be (but are not always) subject to a per Item service charge and a non-refundable per order delivery fee.
6.2 The price of tickets may vary as it is set according to demand at the time of purchase. You pay the price displayed on our website at the time you make your purchase but the price of similar tickets may increase or decrease after you have made your purchase. You will not be entitled to a refund if the price of similar tickets subsequently falls.
6.3 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.
7.1 If you have purchased a ticket, or a Package, you are not entitled to cancel your purchase, save for in extreme and compassionate circumstances, such circumstances to be determined at our sole discretion. You are also not entitled to cancel any “Excluded Upsell”, such as an Upsell which includes travel, accommodation, catering, transport or leisure services.
7.2 If you have purchased any product as an Upsell (other than an Excluded Upsell), you are entitled to cancel your transaction within fourteen (14) days of the date of placing the order for the product (or during such longer period as may be specified in the Event Manager’s terms and conditions). You are not entitled to cancel your associated ticket purchase in such circumstances. To cancel your Upsell purchase, please contact us.
8.1 We aim to dispatch tickets as soon as possible. We are not able to specify the exact dates of dispatch, as the arrangements for dispatch depend on when we are in possession of the ticket stock used for a particular event. For some events, we receive ticket stock from our Event Managers close to the event date.
8.2 Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived two days before the event (or, if you are travelling, two days before you leave on your journey), please contact us. Please include your reference number and the name and postcode the booking is made under.
8.3 We reserve the right to make tickets available for collection by you at the venue. We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets.
9.1 Any ticket you purchase from us remains the property of the Event Manager and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (including any relevant per ticket service charge but excluding any per order handling fee).
9.2 When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen.
9.3 It is your responsibility to check your tickets; mistakes cannot always be rectified.
9.4 You have a right only to a seat of a value corresponding to that stated on your ticket. We, the venue or Event Manager reserve the right to provide alternative seats (whether before or during the event) to those initially allocated to you or specified on the tickets.
10.1 Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
10.2 Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
10.3 You may not resell or transfer your tickets if prohibited by law. In addition, Event Managers may prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Event Manager is grounds for seizure or cancellation of that ticket without refund or other compensation.
10.4 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Manager, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
11.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation once we have received the relevant authorisation from the Event Manager. We do not guarantee that you will be informed of such cancellation before the date of the event.
11.2 Please note that advertised start times of events are subject to change.
11.3 Tickets are sold subject to the Event Manager’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in paragraph 12.4, in which case the provisions of this paragraph shall apply.
12.1 Occasionally, events are cancelled, rescheduled or materially altered by the team, performer or Event Manager for a variety of reasons. Contact us for exact instructions.
12.2 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including any relevant per ticket service charge but excluding any per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
12.3 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) including any relevant per ticket service charge but excluding any per order handling fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
12.4 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) including any relevant per ticket booking fee but excluding any per order handling fee), within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ‘material alteration’ is a change which, in our and the Event Manager’s reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect.
12.5 To claim your refund, please apply in writing to: email@example.com (or to such other address as may be notified to you by us). You must enclose your unused tickets and comply with any other reasonable instructions from us. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event.
12.6 If you have purchased from us any Item associated with an event which has been cancelled, rescheduled or materially altered (such as car parking or travel) and a refund of a ticket is due to you in accordance with this clause 12, we will also refund you the purchase price of such Item purchased from us, including any per Item service charge but excluding any per order delivery fee.
12.7 These Terms and Conditions of Sale do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.
12.8 We regret that, unless paragraphs 12.2, 12.3 or 12.4 apply, tickets cannot be exchanged or refunded after purchase.
13.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither we nor the Event Manager(s) shall be liable to you for any loss of enjoyment or wasted expenditure.
13.2 Unless otherwise stated in this clause 13, our and the Event Manager(s)’ liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the event) and the Item you have purchased shall be limited to the price paid by you for the Item, including any per item service charge but excluding any per order handling fee.
13.3 Neither We nor the Event Manager(s) will be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Manager(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the Event Manager(s); (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of these Terms and Conditions of Sale and/or any terms and conditions of the Event Manager(s) or your negligence.
13.4 Nothing in these Terms and Conditions of Sale seek to exclude or limit our or the Event Manager(s)’ liability for death or personal injury caused by our or the Event Manager(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
14. ADMISSION AND ATTENDANCE
14.1 The venues reserve the right to refuse admission should patrons breach any terms and conditions of the event or Event Manager. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
14.2 Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
14.3 There will be no pass- outs or re-admissions of any kind.
14.4 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron’s own food and drink may also be prohibited (please check with the venue).
14.5 You and other ticket holders consent to filming and sound recording as members of the audience.
14.6 Prolonged exposure to noise may damage your hearing.
14.7 Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
15. QUERIES AND COMPLAINTS
15.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order.
15.2 Because we sell Items on behalf of Event Managers, we may need to contact them for more information before responding to your complaint. Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.
15.3 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you, us and the Event Manager.
15.4 As an online trader, pursuant to European Union legislation, we also draw your attention to the European Commission’s Online Dispute Resolution platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage), where you can access for further information about online dispute resolution.
16.1 The Event Manager and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
16.2 All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with us are subject to the exclusive jurisdiction of the English Courts.